Shipping policy

Last updated: September 12, 2026

1. Shipping Information

At KVIMATOV™, we currently offer shipping to selected countries within the European Union and other available destinations shown at checkout.

Orders are processed and shipped through our fulfillment and logistics partners.

Available shipping methods, delivery estimates and shipping costs are displayed at checkout before you complete your purchase.

2. Order Processing

Orders are normally prepared for shipment within 2 business days after the order has been received and payment has been successfully processed.

Please note that order processing time is separate from the shipping transit time.

During periods of increased order volume, holidays or unforeseen circumstances, processing may take longer. If there is a significant delay affecting your order, we will make reasonable efforts to inform you.

3. Delivery Times

Germany
Standard delivery: 4–7 business days
Express delivery: 1–3 business days

European Union
Standard delivery: 5–7 business days
Express delivery: 2–4 business days, where available

Delivery times are estimates and may vary depending on the destination and delivery service. The estimated delivery time applicable to your order will be displayed at checkout.

4. Shipping Costs

Shipping costs are displayed at checkout before you place your order.

For eligible orders, KVIMATOV™ may offer free standard shipping above a specified order value. Any applicable free-shipping threshold will be clearly displayed on our website or at checkout.

Additional shipping charges may apply when an express shipping method is selected.

5. Delivery Delays

Delivery estimates are provided for guidance only.

Delivery dates and estimates may be affected by circumstances beyond our reasonable control. Your statutory consumer rights remain unaffected.

If your order appears to be delayed, please contact us at info@kvimatov.com with your order number.

6. Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered because the address provided is incorrect, incomplete or insufficient, additional shipping costs may apply if the order needs to be reshipped.

If the parcel is returned to our fulfillment partner because it was not collected or could not be delivered, please contact us so that we can determine the available options.

Any additional delivery or handling costs will be communicated to you before a replacement shipment is arranged, where applicable.

7. Failed Delivery Attempts

If the courier is unable to deliver your order, the parcel may be:

  • delivered after another delivery attempt;
  • made available at a designated pickup point;
  • delivered according to the courier’s applicable procedures; or
  • returned to the fulfillment center if it is not collected within the applicable period.

If a parcel is returned because it was not collected or because delivery was unsuccessful, please contact us at info@kvimatov.com

We will review the tracking information and inform you of the available options.

8. Lost or Damaged Parcels

If your parcel appears to be lost or arrives visibly damaged, please contact us as soon as possible at info@kvimatov.com and provide your order number.

For damaged deliveries, photographs of the parcel and the product may be requested to help us investigate the issue with the carrier and/or fulfillment partner. This does not affect your statutory consumer rights.

We will review the situation and provide an appropriate solution in accordance with applicable consumer rights.

9. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please note that tracking information may take some time to become active after the parcel has been handed over to the carrier.

10. International Shipping

When shipping to countries outside the European Union, additional customs duties, import taxes or other charges may apply depending on the destination.

Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping charge and may be payable by the recipient.

Customers are responsible for complying with applicable import requirements in their country.

11. Address Changes and Order Cancellation

If you need to change your delivery address, please contact us as soon as possible at info@kvimatov.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If the order has already been shipped, the address generally cannot be changed by KVIMATOV™.

12. Contact

If you have any questions regarding shipping or delivery, please contact:

Robert Vilchynskyi, trading as KVIMATOV™
Email: info@kvimatov.com
Germany

For information about your statutory right of withdrawal and returns, please see our Returns Policy and Cancellation / Right of Withdrawal information.